We apologize for the inconvenience. Our company aims to create job opportunities for new immigrants, we all understand their inability to speak fluent English limits their employment probability. Therefore, we do hire certified drivers whom might be English fluent. In fact, some of our drivers might have difficulty understanding English conversations, but rest assure, all of your questions will be heard and attended to. Please utilize the customer IM system and feedback your question(s) to our customer service team. We will assign a dedicated handler to help you resolve your concerns and needs.